EN 
Primary CTA: Contact After-Sales
Secondary CTA: Report an Issue
12 months from shipment – covering manufacturing defects (e.g., frame cracks, coating peeling, grip detachment).
6 months from shipment – covering elasticity failure, seam cracking, or severe delamination.
Covered: Manufacturing/material defects under normal use.
Excluded: Human damage, misuse, unauthorized modification, normal wear and tear (grip tape, surface wear), expired claims, force majeure (customs, natural disaster, war).
Client reports issue with required materials.
Within 24h on business days.
QC/Engineering team provides findings in 3 days.
Compensation/replacement/ remake/logistics in 3 business days (complex cases may vary).
Confirm settlement, record corrective actions.
Order No. / Invoice copy
Photos of full product, defect close-up, and packaging
Video or written description (if necessary)
Batch No. or production date
Quantity affected & total received
Carton/label photos for traceability
Requested action (replacement/credit/remake)
Paint dust, scratches, decal misalignment (e.g., ≤1.5 mm acceptable; >1.5 mm claimable)
Weight ±2 g (typical), balance ±2 mm, swing-weight ±5 pts (examples; final per spec sheet)
Grit/roughness per approved standard panel; out-of-range is claimable
Cracks, delamination, core collapse, warpage = NG
Rebound/flex out of approved tolerance = NG
Crushed cartons, missing barcodes/inserts, wrong label = claimable
Free repair or discount compensation.
Partial replacement or compensation.
Large-scale replacement or remake.
Full replacement or full refund.
Quality defects – AMA Industry covers all freight.
Excluded damages, misuse, or expired claims – customer covers freight.
20% of total value (excess subject to negotiation).
Treated as normal.
Excess quantity will be replaced or refunded.
Clear policies with legal validity (can be contract annex). Fast resolution: 7-day claim process. Transparent defect criteria & compensation levels. 99.5% QC pass rate; <2% average defect ratio. Long-term brand protection as manufacturing partner.
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