EN 
At AMA Industry, we provide a transparent return policy to protect both our customers and our production standards. Returns are accepted only under defined conditions, with clear timelines and documented processes.
If product has confirmed manufacturing defects (QC verified); Wrong items shipped (model, spec, or quantity mismatch); Transit damage reported within time limit.
If products damaged by misuse, collision, or modification; Normal wear and tear (grip tapes, surface scratches); Claims made after the return time limit; Customized/OEM products unless defect confirmed.
Report within 5 days after receipt.
Report within 7 days after receipt.
Returns beyond this timeframe will not be accepted.
Contact after-sales team, submit order No. + photos/video.
Receive RMA number and return instructions.
Customer arranges return shipment as instructed.
AMA Industry QC checks returned items within 3–5 days.
Compensation, replacement, or refund issued as agreed.
If defect/wrong shipment confirmed, AMA Industry covers return & reshipment freight.
If caused by misuse, unauthorized modification, or out-of-policy return, freight is covered by customer.
Refunds issued only after QC confirms returned product eligibility. Replacement products will be arranged within 30–45 days, aligned with production schedule. Refund method: original payment channel or credit note (for wholesale clients).
For large orders, partial returns may be accepted depending on defect ratio. If defect rate ≤2%: treated as normal production variance. If defect rate >2%: affected portion may be returned/replaced.
Order number;
Photos/videos of defects + packaging condition;
Batch/lot number for traceability.
Transparent rules protect both customer and factory. RMA system ensures efficiency and traceability. Clear defect ratio handling avoids disputes. Fair freight policy (we cover when it's our responsibility).
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